|
|
|
|
|
|
|
|
|
|
Contact
Us |
|
|
Contact us by Mail
|
Concrete DJ
c/o Pristel Computing LLC
PO Box 29, 400 East Park Drive
Peshtigo, WI 54157
|
|
Contact us by Email
|
support@concreteDJ.com
|
|
Contact us by
Telephone
|
715.582.0728
|
|
|
|
|
|
|
|
Tips
|
|
Is
Your PC Up To The Task?
For Concrete DJ and other
multimedia software to work properly your computer needs to be in top running
condition. If your PC isn't as fast as the day you bought it,
you may not have enough RAM memory, hard drive space, or it could be
infected. If your PC is slow, contact a local expert for help or
send us an email describing the problems you are having and we can get
you up and running smoothly for a nominal charge. We can even
help you build your own Intel-based computer, specifically designed
for high performance multimedia applications, from scratch.
|
|
1 |
Check the Downloads
page and make sure you have the most recent updates installed.
|
|
Which Version of Windows Should You Use?
You
could ask Jeeves, if you can find him. Otherwise, Concrete DJ will run
best on
Windows XP, the operating system of choice.
Avoid using Windows Vista with Concrete DJ, or any DJ software products
for production DJ work, unless you like to live on the edge. Another option is Windows 2000 SP4.
This is our favorite for Self-DJ. Windows 2000 is very stable, does not require any product activation,
and uses less resources than Windows XP, but ... Windows
2000 lacks some media file
properties that are available in XP or Vista like artist name, song title, album title,
etc. If you are building your media library under Windows 2000,
media items may have incomplete information. If you are fussy,
you are better off using MediaMerge with Windows XP or Vista for
building the darn thing, then copying it to your Concrete DJ or
Self-DJ\System folder.
|
|
2
|
Visit Microsoft
Update
and make sure you have the latest Windows service pack and updates installed
|
|
|
3
|
Multimedia
software like
Concrete DJ requires your PC be in tip-top condition.
If your PC is slow, or having other problems, software may
not work properly
|
|
What
Is The Big Deal With Sound File Tags?
You can avoid it, like with a lot of other DJ software, but if your
tunes are missing tags, mislabeled, or if you want to find things
faster and easier, you will want to spend a few extra moments to let
yours load.
|
|
4
|
If you are still having
problems, or, your PC needs a
"tune-up", your best bet is to contact a local expert
|
|
A good solution is to
keep your media files on an external hard drive. You can have
more than one library. After all, variety is the spice of
life! Actually, it just makes things easier in this
case. Just attach the external drive to your Windows
2000 computer running Concrete DJ and select the external hard drive
in Setup or on the logon screen, depending on the product you are
using. External hard drives with Windows
2000 are easily copied for backup and do not require activation,
making Windows 2000 the best choice for DJ companies renting multiple
Self-DJ systems.
|
|
|
Vista
Issues and Solutions
|
|
|
Downloading
and running Concrete Update from the web may give you a
"requires elevation" error. Workaround solution is to download
and save updateConcrete.exe to your desktop. Right-click and choose Run
as Administrator. Concrete Update will then work properly.
|
|
|
When using MediaMerge
to load tons of files into your library, you may get a a funky wioFileOpen error
prompt. Something about some chunky chunk deal. The error
prompt is "This wave file might be corrupt ... the RIFF
chunk.ckid ..." I mean, come on Bill!, get original with
something other than Office applications and give us error messages
that have real meaning.
|
|
|
This prompt rears its ugly head sometimes when you are running
MediaMerge to load tons of files into your library or other times
when validating it. If you should receive this error, click
Yes to continue and processing will still complete successfully.
NOTE: In fairness, we thought ths is a Vista only problem but
have now seen it under XP and 2000 too.
Workaround is to delete the files and use other copies.
|
|
|
Concrete DJ may not not run properly
with the 64-bit versions of Windows Vista or 7, even with all
service packs and patches applied. If you should run into a
problem, please let us know.
|